Effective: May 25, 2018
- What cookies are
- What cookies are used with the Services
- Cookie Options
- Other tracking technologies
- Resources covering cookies
A cookie is a small text file containing a unique identification number that is placed on the hard disk of your computer by a web page server, enabling the web server to identify your web browser and passively track its activities on that website. Cookies do not contain any executable code and cannot be used for infecting your computer with a virus.
COOKIES USED WITH THE SERVICES
THIRD PARTY COOKIES USED WHEN YOU USE KINETICA’S SERVICES
__hs_do_not_track This cookie can be set to prevent the tracking code from sending any information to HubSpot. Setting this cookie is different from opting out of cookies, which still allows anonymized information to be sent to HubSpot. (Expires: 2 years)
__hs_testcookie This cookie is used to test whether the visitor has support for cookies enabled. (Expires: Session cookie)
hs_ab_test This cookie is used to consistently serve visitors the same version of an A/B test page that they’ve seen before. (Expires: Session cookie)
hs_lang_switcher_choice This cookie is used to consistently redirect visitors to the language version of a page in the language they’ve selected on this top-level private domain in the past (if such a language version exists).
<id>_key When visiting a password-protected page, this cookie is set so future visits to the page from the same browser do not require login. The cookie name is unique for each password-protected page.
hs-messages-is-open (TTL 30 minutes) This cookie is used on the visitor UI side so HubSpot can determine/save whether the chat widget is open for future visits. It resets after 30 minutes to re-close the widget after 30 minutes of inactivity
hs-messages-hide-welcome-message (TTL 1 day)
When you dismiss the welcome message in your messages tool, a cookie is set to prevent it from appearing again for one day.
Consent banner cookies
__hstc The main cookie for tracking visitors. It contains the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). (Expires: 2 years)
hubspotutk This cookie is used for to keep track of a visitor’s identity. This cookie is passed to HubSpot on form submission and used when de-duplicating contacts. (Expires: 10 years)
__hssc This cookie keeps track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp. (Expires: 30 min)
__hssrc Whenever HubSpot changes the session cookie, this cookie is also set. We set it to 1 and use it to determine if the visitor has restarted their browser. If this cookie does not exist when we manage cookies, we assume it is a new session. (Expires: None. Session cookie)
messagesUtk This cookie is used to recognize visitors who chat with you via the messages tool. If the visitor leaves your site before they’re added as a contact, they will have this cookie associated with their browser. If you have a history of chatting with a visitor and they return to your site later in the same cookied browser, the messages tool will load your conversation history with that visitor.
YOUR COOKIE OPTIONS
Most Web browsers automatically accept cookies but usually provide the option of configuring your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. You can change your settings in the preferences or options menu of your browser. Instructions for how to do this for several common browsers are in the resources covering cookies below. If you choose to decline cookies, certain features of our Services may not be available to you
We partner with third parties to help us with traffic on our website or to manage our advertising on other sites. Our third-party partners may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based on your browsing activities and interests. If you wish to not have this information used to serve you interest-based ads, you may opt-out by following the instructions on how to disable cookies below.
OTHER TRACKING TECHNOLOGIES
Web beacons, sometimes called single-pixel GIFs, are small electronic image files that we may place on the Site Web pages and within certain email. Combined with cookies, Web beacons allow us to count the number of unique users who have visited a specific page and the number of times those pages are displayed. We can also use Web beacons to let us know how many people opened certain types of email. Information we may collect using Web beacons will be in aggregate form only and will not contain information that relates to you. Third-party advertisers may use Web beacons in their advertisements on Kinetica’s website. This enables us to compile aggregated statistics and determine the effectiveness of promotional campaigns.
When you use Kinetica’s website, our servers record, in a server log, information that your browser sends whenever you visit a website. Server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.
RESOURCES COVERING COOKIES
Below are common browsers used. Please see that browser’s help information on the web to find the relevant information to disable cookies.
- Chrome – Clear, enable and manage cookies
- Internet Explorer – Description of Cookies
- Firefox – Cookies
- iOS Safari (mobile) – Clear the history and cookies from Safari
- Android (mobile) – Clear cache and cookies