Kinetica Enterprise Support

Get access to the latest Kinetica software and support from the engineers that build it.

Access to Support Portal?

New Support User?

To get an account, please send an email to support@kinetica.com with the subject “New Account” including the following information:

  • Full Name
  • Organization
  • Phone Number

Existing Support User?

Go to Support Portal »

Rapid Response

Customers with active Kinetica support subscriptions receive rapid response from our enterprise support team on all tickets with a targeted response time of less than 1 hour for Critical (Severity 1) cases.

Submit critical cases directly through the support portal, email and phone support.

Unlimited Support Tickets

Registered users of the Kinetica support portal can submit an unlimited number of support tickets for all supported Kinetica components including: Kinetica Core, Kinetica APIs, Kinetica Connectors and Kinetica Admin.

All team members have access to create, view and comment on cases submitted through the Kinetica support portal.

Software Updates

Customers with active Kinetica support subscriptions have full access to all major and minor releases.

All software releases can be downloaded from Kinetica.com and activated with a license key provided by the account team.

Kinetica provides customers with mission critical support offerings available as 24x7 and 8x5 annual subscriptions with comprehensive technical support and software updates.

Feature Description8x5 Support24x7 Support
Access to full catalog of Kinetica documentation and tutorials
Online ticket creation via support.kinetica.com
Business hours 8x5 coverage
24x7 support coverage-
Mission critical response: L1 - 60min, L2 - 2Hrs-
Development escalation priority-
Global handoffs for critical issues-
Root cause analysis
Unlimited support tickets
Remote support

Support services are covered by our Support Services Agreement

Jump-start a Kinetica Deployment with these Accelerator Programs

Install Accelerator

The Kinetica Install Accelerator package lets you quickly get Kinetica installed and configured using the common practices in your enterprise environment. It includes a pre-scoped 2 week consulting engagement designed to accelerate a successful Kinetica deployment–and enables support fast data access. A one year license subscription for up to 1 TB of memory is also included.
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Application Accelerator

The Kinetica Application Accelerator package enables you to quickly build and deploy your application on Kinetica in your enterprise environment. It includes a pre-scoped 2 to 4 week consulting engagement designed to accelerate a successful Kinetica application deployment and enable support for fast data access. A one year license subscription for up to 3 TB of memory is also included.
More »

Take the Kinetica Challenge!

Sometimes benchmarks and marketing copy can sound too good to be true. The best way to appreciate the possibilities that GPU acceleration brings to large-scale analytics is to try it with your own data, your own schemas and your own queries.

Contact us, and we'll set you up with a trial environment for you to experience it for yourself.