Skip to content

Kinetica Support

Get help from a Kinetica Genius

Find us on

Kinetica's Community Slack group is also monitored by Kinetica Geniuses. Post questions 24/7.

Ask a Question Anytime

Web based chat is available throughout this site, the documentation, and within Kinetica Cloud. We do our best to answer your questions promptly.

Enterprise Assistance

Access to Support Portal?

New Support User?

To get an account, please send an email to with the subject “New Account” including the following information:

  • Full Name
  • Organization
  • Phone Number
  • Kinetica Account Representative Name

Existing Support User?

Go to Support Portal »

* The Kinetica Support Portal is reserved for customers with a valid Enterprise License.
For Trial Edition Support please go to Kinetica Forum.

Rapid Response

Customers with active Kinetica support subscriptions receive rapid response from our enterprise support team on all tickets.

Tickets can be submitted by email or through the Kinetica Support Portal.

Training Workshops

Take advantage of customized workshops to get your team up to speed and productive. The 'Quick Start' and 'Art of the Possible' workshops will open new doors to performant analytics.

Kinetica Experts

Kinetica Engineers can accelerate your project with expert guidance or hands on assistance. Learn from the experts the potential of Kinetica - real time, temporal, geospatial, graph, vector search, and language to SQL analytical techniques.

Kinetica offers three tiers of support that align with your business needs.

Feature Basic Standard Premium
Community Slack Support
Access to Kinetica Knowledgebase
Access to Kinetica Support Portal -
Response SLAs -
Support in your local timezone -
Coverage off-hours and weekends - -
Follow-the-sun case management - -
Shorter response SLAs - -
Monthly incident reporting - -
Quarterly health check and service review - -

Support services are covered by our Support Services Agreement