Access to Support Portal?
New Support User?
To get an account, please send an email to firstname.lastname@example.org with the subject “New Account” including the following information:
- Full Name
- Phone Number
- Kinetica Account Representative Name
Existing Support User?
* The Kinetica Support Portal is reserved for customers with a valid Enterprise License.
For Trial Edition Support please go to Kinetica Forum.
Customers with active Kinetica support subscriptions receive rapid response from our enterprise support team on all tickets.
Tickets can be submitted by email or through the Kinetica Support Portal.
Take advantage of customized workshops to get your team up to speed and productive. The 'Quick Start' and 'Art of the Possible' workshops will open new doors to performant analytics.
Kinetica Engineers can accelerate your project with expert guidance or hands on assistance. Learn from the experts the potential of Kinetica - real time, temporal, geospatial, graph, vector search, and language to SQL analytical techniques.
Kinetica offers three tiers of support that align with your business needs.
|Community Slack Support
|Access to Kinetica Knowledgebase
|Access to Kinetica Support Portal
|Support in your local timezone
|Coverage off-hours and weekends
|Follow-the-sun case management
|Shorter response SLAs
|Monthly incident reporting
|Quarterly health check and service review
Support services are covered by our Support Services Agreement