Skip to content

Kinetica Enterprise Support

Get access to the latest Kinetica software and support from the engineers that build it.

Rapid Response

Customers with active Kinetica support subscriptions receive rapid response from our enterprise support team on all tickets.

Tickets can be submitted by email or through the Kinetica Support Portal.

Support that Meets your Needs

Kinetica support allows customers to decide on the support package that fits their business needs and budget.

All components of Kinetica are supported: Kinetica core, APIs, connectors, and administration.

Software Updates

Customers with active Kinetica support subscriptions have full access to all major and minor releases.

All software releases can be downloaded from and activated with a license key provided by the account team.

Kinetica provides all licensed customers with Basic support, enabling Knowledgebase access and support requests without Response SLA's. Customers can opt-in to Standard support which offers guaranted response SLA's in their local timezone. Customers with mission-critical workloads can opt-in to 24x7 support to ensure their needs are met around the clock.

Feature Basic Standard Premium
Access to Kinetica Knowledgebase
Access to Kinetica Support Portal
Response SLAs -
Support in your local timezone -
Coverage off-hours and weekends - -
Shorter response SLAs - -
Monthly incident reporting - -
Quarterly health check and service review - -

Support services are covered by our Support Services Agreement

Need Help?

Access to Support Portal?

New Support User?

To get an account, please send an email to with the subject “New Account” including the following information:

  • Full Name
  • Organization
  • Phone Number
  • Kinetica Account Representative Name

Existing Support User?

Go to Support Portal »

* The Kinetica Support Portal is reserved for customers with a valid Enterprise License.
For Trial Edition Support please go to Kinetica Forum.