Kinetica Support
Get help from a Kinetica Genius
Find us on Slack
Kinetica’s Community Slack group is monitored around the clock. Post your questions there, and we’ll respond promptly.
Ask a Question Anytime
Web based chat is available throughout this site, the documentation, and within Kinetica Cloud. We do our best to answer your questions promptly.
Enterprise Assistance
Rapid Response
Customers with active Kinetica support subscriptions receive rapid response from our enterprise support team on all tickets.
Tickets can be submitted by email or through the Kinetica Support Portal.
Training Workshops
Take advantage of customized workshops to get your team up to speed and productive. The ‘Quick Start’ and ‘Art of the Possible’ workshops will open new doors to performant analytics.
Kinetica Experts
Kinetica Engineers can accelerate your project with expert guidance or hands on assistance. Learn from the experts the potential of Kinetica – real time, temporal, geospatial, graph, vector search, and language to SQL analytical techniques.
Kinetica offers three tiers of support that align with your business needs.
| Feature | Basic | Standard | Premium |
|---|---|---|---|
| Community Slack Support |  | | |
| Access to Kinetica Knowledgebase | | | |
| Access to Kinetica Support Portal |  | | |
| Response SLAs | | | |
| Support in your local timezone | | | |
| Coverage off-hours and weekends | | | |
| Follow-the-sun case management | | | |
| Shorter response SLAs | | | |
| Monthly incident reporting | | | |
| Quarterly health check and service review | | | |
Support services are covered by our Support Services Agreement
